The Starkville Stride Challenge

Yes, the Walker Tracker App will convert all forms of exercise into steps for the competition – from yoga to biking or swimming.

https://starkvillestride.walkertracker.com/

If it seems like your wireless device has not brought in steps to your Walker Tracker account for a while keep some things in mind:

1.  We do not sync directly from your device. Rather, we pull in steps from your device’s account. 
2. Because we pull steps in from your device’s account that means that you need to sync regularly with your device’s app or USB dongle and those steps must be showing on your device’s account website (e.g. www.fitbit.com, www.garminconnect.com, etc.) before they are sent to Walker Tracker.

There is a chain that your steps go through to get into your Walker Tracker account. It goes something like this:

1. We do not bring in data prior to the day that you register for an account with Walker Tracker or prior to your program’s start date.   
2. It is best to make sure that you sync regularly throughout the day. This way your Walker Tracker account can stay current with your steps. If you wait to sync for several days it can take longer than usual for steps to come into your Walker Tracker account. Essentially, you’ll have more data to come over which can take more time.  

Sometimes there can be delays if one of these parts encounters an issue in relaying your step information to another. It takes about 20 minutes for data to update to Walker Tracker from your wireless pedometer’s account normally.

NOTE: Not all devices share their data as frequently as others with our API provider. This means that it can take up to 24 hours for your steps to come over from your device’s account to your Walker Tracker account. 

Manual step entry is available if your program coordinator allows manual entry and you don’t have a device or application paired with your account. 

To start, navigate to your landing page.

1. Click Add an Entry
2. Click on the calendar icon to make sure you are entering your steps for the correct date.
3. Enter in the amount of steps you accumulated for that day.
4. Click Update Entry to finish and save the amount of steps you’ve taken. You can continue to fill out more information to your daily activities.

If you or a user is experiencing a lack of syncing from a wireless device check the following:

• The device is charged
• The device has been synced to its providers website or app. EX: you can see the steps in the Fitbit app or a Fitbit.com
• Log in online to Walker Tracker (not through the app) and click on the re-sync button that shows below the picture of the device on the main “Your Stats” page.

If after checking those avenues and steps do not arrive in the account after 15 minutes, email support directly at [email protected]

If users have an activity tracker linked to Walker Tracker and either forgot to wear it or it had a dead battery, or for any other reason it was unable to record steps they have three options to enter in steps for that day.

1. They can use the activity converter to add steps (so long as that is turned on in your program). If walking is not an option, they can select any available activity and cater the amount of time it was performed to get a rough estimate of their steps.

2. They can remove their device connection, input steps manually (if you have manual entry turned on in your program), and reconnect the device the next day.

3. You as an admin can enter steps for them. You can do this via the “Administer Users” section. Search for the user and then click to “Add Steps”.

One device can be linked to a Walker Tracker account at a time. Members can switch devices during the program. They will have to disconnect their former device from Walker Tracker and link their current device. The steps will remain from the former device and steps will start coming in from the new device starting the day that it is linked to their Walker Tracker account.